Frequently Asked Questions
Welcome to Sweetycon, let's get to know each other better!
Where is the company located?
When were you established?
We were established since August 2015.
Do you have a physical store?
We have 2 main categories of contact lenses for you to choose and let us help you make that decision in ease!
How long can i use the contact lenses?
What is the shelf life of contact lenses?
The life span of unopened contact lens is stated on the information section on the bottle/blister. Example: EXPIRED DATE 1 DEC 2025, LIFE SPAN 12 MONTHS. If a contact lens is being opened on 7 April 2020. it shall last until 7 October 2020 (depends on your wearing frequency). If it is unopened, it is able to last until 1 Dec 2025.
What is Base Curve (B.C), Diameter (DIA) & Effect Diameter (EFF DIA)?
What power range do you have?
Can i buy mixed prescription if i want to buy a pair only?
Do you have contact lenses for astigmatism?
What kind of material are your contact lenses made of?
Depending on the type of lenses, we currently have:
i) 12 months disposable contacts use Polymacon which contains 38% water.
ii) Daily disposable contacts use Terpolymer which contains 55% water.
Which is better? Daily or 12 Months Disposable?
The power of the contact lenses is correct but why is my vision blurry?
Is contact lens case included in the order?
Are your colored contacts safe to use?
What colored contacts are good for beginner?
Wear & Care
It’s not hard to take care of your contact lenses/contact lens’ case! But here are some tips for you to make sure you get your gleaming eyes while staying safe!
What is the age suitable to wear contact lenses?
We believe that successful contact lens wear depends more on responsibility and attitude than age. We recommend you contact your Eye Care Professional to determine if your child is a good candidate for contact lenses.
Do contact lenses feel uncomfortable at first?
For beginners, it is normal to experience different sensation compare to bare eyes (without contact lens). Do not forget to soak the contact lens in designated solution overnight before wearing. If you wear the contact lens directly after removing from the bottle, your eyes might feel stingy (the solution in the bottle is preservative water, not cleansing solution for contact lens).
Can contact lenses melt or lost in my eyes?
Are you worried your contact lenses will melt in sauna or over barbeque? Don’t worry, this is false. The lens material can only decompose at temperatures much higher than the boiling point of water. Also, it’s physically impossible your contact lens will slide behind your eyes as a membrane covers your eye and connects to the inside of your eyelids.
Are colored contact lenses safe?
It’s important to find cosmetic contact lenses that do not compromise on health and safety. One of the most common problems is that many colored contact lenses leave your eyeballs in direct contact with their pigments and at Sweetycon our contact lenses do not do so. Read how to prevent eyes’ infection here.
Can i wear contact lenses after LASIK / Cataract surgery?
Basically yes can but we recommend you to consult your doctor/eye care professional for advices on this.
How long in a day can i wear contact lenses? Can i sleep with it?
Can i wear dried out contact lenses?
Can i put contact lenses directly to the contact lens case after wearing? Can i wear contact lenses directly from the contact lens case before wearing?
It's a BIG NO! Before putting the contact lenses into the contact lens's case, it must be cleansed to avoid bacteria breeding. Cleansing of contact lenses can be done manually (rub gently using hand) or using a contact lens cleansing device. Same goes to before wearing contact lenses, cleansing should be done too.
What kind of solution can i use to soak, rinse and store my contact lenses or clean my contact lens case?
You can use multipurpose solution. The pH for the multipurpose solution is different from our eyes, so it is a must to soak the contact lens with multi-purpose solution to neutralize the contact lenses 's pH for at least 8 hours.
Can i use tap water to soak, rinse or store your contact lenses?
Never try and clean your contact lenses with bottled water or tap water, even it's boiled. This can lead to serious eye infections!
Can i use multipurpose solution as eyedrop?
Usage of contact lens cleansing solution as eye drops is not encouraged as cleansing solution contains preservative and disinfecting components which may cause irritation whereas eye drops normally contains contents that are formulate according to the tears to suit the eye environment.
I am new to contact lenses, how to use it?
1. Please soak the contact lenses in the multipurpose solution at least 4 hours. If possible, 8 hours or overnight.
2. After wearing each time, clean the contact lenses with multipurpose solution. You can clean it with traditional way, palm & fingers or modern way, contact lens cleaner.
3. Then store the contact lenses in the contact lens case with fresh solution. Always check the solution level, says once a week, to check if there is still solution left, as it may evaporate. Change new solution every 1-2 week.
4. Rinse the contact lenses before wearing next time. Repeat step 2 to 4 every time after use.
Shipping can be a major headache for a lot of customers and we want to make your shopping experience as breezy as possible!
Where do you deliver to & is there any delivery fee?
We ship to Malaysia with free shipping. Also, we do ship to Singapore, free shipping for orders above RM200.
Which shipping courier are you using?
We are using DHL Ecommerce. For Singapore, the last mile delivery will be done by your local post.
How can i track my package?
Once your order has been shipped, you will receive an order shipping email containing tracking number. Order status will be updated to you via email from time to time.
Does the shipping cost include custom duties & tax?
Customs, duties, and taxes are not included in the total price of the purchases upon checkout but fret not, usually most country there’s no duties if item is below certain value.
A delivery attempt was made but i was not at home, what can i do?
Most of the time the package will be left at post box/ management office if you were absent when a delivery attempt was made. Some will need you to collect from the post office or schedule 2nd delivery. You can check the current status of the package via the tracking link.
My package appears as delivered but i did not receive it, what can i do?
We are so sorry to hear about this issue, you can contact us by email, firstname.lastname@example.org and we will reply you within 1-2 business days.
Can i change my shipping address after shipped?
Unfortunately we are not able to amend shipping address after the order is shipped. Please note that we are not responsible for extra charges and lost package if the issue is due to the wrong info provided by the customer.
Will you compensate if the package is lost?
Before we place an order, there's so much we can ask! Let's answer those!
How long will it take to process my orders?
Once payment is complete it shall be shipped out within 2-3 business days.
I haven't received order confirmation, what can i do?
What payment methods do you accept?
We currently accept all major supported debit/credit cards & bank transfer.
Can i change my ordered items?
If your order has not yet shipped, please contact us immediately and we will change immediately.
Can i combine my orders?
Yes if they are not shipped.
We understand that you're unhappy with your purchases ☹️, let us know how can we help.
How can i cancel my order?
How soon can i receive the refund?
Once the refund is initiated, you shall receive notification about it and it shall take 5-7 business day to appear in your account.