Processing

• We take 2-3 business days to process before shipping for orders to Malaysia. For other countries such as Singapore, we take 3-5 business days to process before shipping.
• Brand Acuvue, Airsoft, Air Optix, Alcon,  Bausch & Lomb, Biofinity, Biomedics, Clariti, Dailies, Freshkon, Freshlook, Miacare take 5~10 business days to process.
• Contact lenses for astigmatism, hyperopia (+ SPH), multifocal & high SPH (-8.00 & above) contact lenses take additional 4-8 weeks to process before shipping.

Shipping

• Shipping takes about 3-5 business days to reach Peninsular Malaysia.
• For East Malaysia, Singapore, and Brunei, it is estimated to reach in 3-10 business days depends on shipping methods.
• Other South East Asia countries may take 10-15 business days to reach.

• Cancellation

1. Request made within 1 calendar day after order was placed - FULL refund.
2. Request made before shipped - 90% refund + shipping
3. Request made after shipped - Please see Return policy below

• Exchange 

1. Exchange is applicable when you received defective items, and we will send you replacement.

• Return

1. For order after shipped, items can be returned at buyer's cost and 90% refund will be granted, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition.
2. Request to return or exchange shall be emailed to us within 7 calendar days from the day the package was delivered.
   
3. We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.